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Retail organizations have one of the highest turnover rates in any industry. According to The Hay Group, the median turnover rate is 67% for part-time retail employees.1 This presents an issue of high volume hiring for recruiters but the root of the problem is a retention issue. So, how can employers both recruit and retain top talent?

In 2016 IBM Smarter Workforce Institute conducted a major, global research study to find out why employees are leaving and what organizations can do to keep their talent with enhanced employee experiences. IBM and Cornerstone OnDemand join forces to dive into the data and learn more about the recruiting and retention problem in retail.

Join Tom Tonkin, Ph.D., Principal of Thought Leadership and Advisory Services at Cornerstone and Sheri Feinzig, Ph.D., Director of IBM Talent Management Consulting and Smarter Workforce Institute, to learn:

  • The top reason driving retail employees to leave
  • How to minimize talent loss

You’ll walk away with actionable insights to ensure your organization is effectively attracting and retaining top talent.

Tom Tonkin, PhD., Principal, Thought Leadership & Advisory Services Cornerstone OnDemand

Dr. Tonkin is an executive in Professional Services and Software Sales arena and has over 30 years of business and technology experience. Prior to joining CSOD, Dr. Tonkin was the CEO and Co-Founder of the Sales Conservatory where he specialized in helping sales leaders that have revenue generation responsibility between $5M and $1B and are looking for a trusted advisor to guide them to materially increase revenue . He spent 19 years of his career at Oracle Corporation as the Senior Director of the Sales Performance Group in Oracle’s Global Sales Academy. Dr. Tonkin is also a speaker at leadership and business conferences where he also presents throughout the year.

Sheri Feinzig, Ph.D., Director of IBM Talent Management Consulting and Smarter Workforce Institute

Sheri Feinzig Ph.D. is the Director, IBM Talent Management Consulting and Smarter Workforce Institute, and has over 20 years' experience in human resources research, organizational change management and business transformation. Sheri has applied her analytical and methodological expertise to many research based projects on topics such as employee retention, employee experience and engagement, job design and organizational culture. She has also led several global, multi-year sales transformation initiatives designed to optimize seller territories and quota allocation. Additional areas of expertise include social network analysis, performance feedback and knowledge management. Sheri received her Ph.D. in Industrial-Organizational Psychology from the University at Albany, State University of New York. She has presented on numerous occasions at national and international conferences and has co-authored a number of manuscripts, publications and technical reports. She has served as an adjunct professor in the Psychology departments of Rensselaer Polytechnic Institute in Troy, New York and the Illinois Institute of Technology in Chicago, Illinois, where she taught doctoral, masters and undergraduate courses on performance appraisal, tests and measures. Sheri is also co-author of the book, "The Power of People: Learn How Successful Organizations Use Workforce Analytics To Improve Business Performance" (Pearson, 2017).

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