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About the webinar
Efficient, effective government operations depend on more than systems and processes — they depend on people. As agencies confront increasing complexity and resource constraints, a human-centered approach to operational excellence becomes critical. This webinar dives into how culture, leadership behaviors, workplace clarity, and employee experience shape operational outcomes.
Panelists will unpack how aligned processes, empowered teams, and modernized operations directly improve mission execution and public trust.
The session highlights real-world examples of agencies that have modernized workflows, cut costs by redesigning office space and utilization, while strengthening employee engagement and readiness.
Panelists will unpack how aligned processes, empowered teams, and modernized operations directly improve mission execution and public trust.
The session highlights real-world examples of agencies that have modernized workflows, cut costs by redesigning office space and utilization, while strengthening employee engagement and readiness.
During the webinar, you'll learn:
Why employee experience and culture are key drivers of operational effectiveness.
How to identify operational bottlenecks rooted in culture or communication.
Techniques and actionable strategies for improving processes, boosting performance and team clarity using human-centered design.
How to measure the impact of operational improvements on workforce culture.
About the Speakers
Mika Cross
Workplace Transformation Strategist | Federal Workplace Expert CEO/Founder, Strategy@Work, LLC
Mika J. Cross, best known as a Federal Workplace Expert, is a widely acclaimed speaker, strategist, and innovator specializing in interdisciplinary expertise among the areas of global workplace initiatives, culture change, strategic communications, employee engagement, diversity and inclusion, and the future of work.
She has served more than two decades as a career civil servant with assignments throughout the United States Intelligence Community, the Office of Personnel Management, the Department of Labor, and the Department of Agriculture (among others) before working with FlexJobs as Vice President of Employer Engagement. She is also a proud veteran of the United States Army, having served as both an enlisted soldier and commissioned officer, and is the CEO/founder of Strategy@Work, LLC.
Mika was a regular guest on the nationally broadcast TV show, Government Matters, and contributes regularly to a video series with GovLoop entitled "Management Minutes with Mika."
She has led government-wide projects affecting culture and process change, serving on the Telework Advisory Board for OPM and working on special projects with the National Security Council.
Mika is a trusted resource for national policymakers and government leaders, having testified multiple times as an expert witness before Congressional Oversight and Reform Committees on the Future of Federal Work.
She has served more than two decades as a career civil servant with assignments throughout the United States Intelligence Community, the Office of Personnel Management, the Department of Labor, and the Department of Agriculture (among others) before working with FlexJobs as Vice President of Employer Engagement. She is also a proud veteran of the United States Army, having served as both an enlisted soldier and commissioned officer, and is the CEO/founder of Strategy@Work, LLC.
Mika was a regular guest on the nationally broadcast TV show, Government Matters, and contributes regularly to a video series with GovLoop entitled "Management Minutes with Mika."
She has led government-wide projects affecting culture and process change, serving on the Telework Advisory Board for OPM and working on special projects with the National Security Council.
Mika is a trusted resource for national policymakers and government leaders, having testified multiple times as an expert witness before Congressional Oversight and Reform Committees on the Future of Federal Work.
Calvin J. Mitchell Jr.
Senior Director of Strategic Acquisitions & Engagement, General Dynamics Information Technology
Calvin J. Mitchell Jr. is a growth-focused federal acquisition executive with two decades of experience leading enterprise procurement strategy, shaping government buying behavior, and driving multi billion dollar growth across civilian, defense, and intelligence markets. He is recognized for his ability to influence early stage opportunity shaping, engage effectively with C suite and senior government leaders, and architect differentiated capture strategies that integrate cloud, AI, cyber, and digital modernization priorities.
Calvin currently serves as Senior Director of Strategic Acquisitions & Engagement at General Dynamics Information Technology (GDIT), where he guides enterprise acquisition strategy and competitive positioning across key federal markets. He leads pre RFP engagement efforts, advises executive leadership on procurement trends, and designs capture strategies for major GWACs, BPAs, and IDIQs.
Prior to joining industry, Calvin served as the U.S. Department of Education’s Deputy Assistant Secretary for Acquisition, where he led department wide procurement modernization, achieving significant cost efficiencies and cycle time reductions. He also oversaw sourcing strategy for the $1.6 trillion Federal Student Aid portfolio, introducing AI enabled tools and increasing data transparency. Earlier roles at the Department included leading the Office of Small & Disadvantaged Business Utilization and managing a $700 million acquisition portfolio as Deputy Director of Contracts & Acquisitions Management.
Calvin’s federal career also includes leadership at the General Services Administration, where he directed a 160 person national organization supporting governmentwide procurement strategy, as well as key acquisition roles with the U.S. Army Corps of Engineers, U.S. Army Geospatial Center, and Army Contracting Command. He has supported national defense programs, global procurement operations across 130 countries, and numerous high sensitivity, high value federal missions. He also served as a Congressional Fellow with the House Committee on Homeland Security, advising lawmakers on acquisition policy and oversight.
Calvin holds an MBA and a Bachelor of Science in Business Management from Centenary College.
Calvin currently serves as Senior Director of Strategic Acquisitions & Engagement at General Dynamics Information Technology (GDIT), where he guides enterprise acquisition strategy and competitive positioning across key federal markets. He leads pre RFP engagement efforts, advises executive leadership on procurement trends, and designs capture strategies for major GWACs, BPAs, and IDIQs.
Prior to joining industry, Calvin served as the U.S. Department of Education’s Deputy Assistant Secretary for Acquisition, where he led department wide procurement modernization, achieving significant cost efficiencies and cycle time reductions. He also oversaw sourcing strategy for the $1.6 trillion Federal Student Aid portfolio, introducing AI enabled tools and increasing data transparency. Earlier roles at the Department included leading the Office of Small & Disadvantaged Business Utilization and managing a $700 million acquisition portfolio as Deputy Director of Contracts & Acquisitions Management.
Calvin’s federal career also includes leadership at the General Services Administration, where he directed a 160 person national organization supporting governmentwide procurement strategy, as well as key acquisition roles with the U.S. Army Corps of Engineers, U.S. Army Geospatial Center, and Army Contracting Command. He has supported national defense programs, global procurement operations across 130 countries, and numerous high sensitivity, high value federal missions. He also served as a Congressional Fellow with the House Committee on Homeland Security, advising lawmakers on acquisition policy and oversight.
Calvin holds an MBA and a Bachelor of Science in Business Management from Centenary College.
